FAQ

  • Do you take custom orders?

    Yes — and honestly, it’s one of my favourite things to do. If you’ve got an idea (no matter how cheeky, weird, or sentimental), get in touch. Whether it’s a mug with your mate’s catchphrase, a candle that gently insults your ex, or a personalised notebook, I’ll help bring it to life. You can fill out the custom order form or message me directly to chat through your vision.

  • What’s the deal with your candles and melts?

    My candles are made using a 50/50 blend of paraffin and beeswax — chosen for their scent throw, smooth finish, and burn time. They’re hand-poured in small batches, and every scent is tested (and sniffed) obsessively. Wax melts follow the same vibe: bold fragrance, cute shapes, and a whole lot of character. None of that generic-smelling nonsense here.

  • Do you post outside the UK?

    Not at the moment. Right now I’m focusing on UK orders (island life logistics and all that). If you’re outside the UK and really want something, drop me a message and I’ll see what’s possible.

  • How long does it take to get my order?

    I usually post within 3–5 working days, but custom orders might take a wee bit longer depending on what you need. I’ll always keep you updated, and if something’s urgent, let me know — I’ll do my best to hustle.

  • Can I order something I saw on your socials?

    Absolutely. If you spotted something on Instagram or Facebook that isn’t listed on the site, it might be a one-off or custom order — but I’m happy to recreate or adapt it if I can.

  • What if my order arrives damaged?

    If your order doesn’t arrive in perfect condition, don’t worry — I’ll sort it. Just send a message with a photo of what happened, and I’ll either replace the item or arrange a refund. You won’t be left hanging.

  • Do you accept returns?

    As most of my products are made to order or personalised, I don’t accept returns unless something is damaged or incorrect. That said, if anything’s not quite right, get in touch and I’ll always do my best to make it right.

  • How should I care for my candle?

    My candles use wooden wicks for that extra cosy crackle. Before each burn, gently trim or pinch off any blackened wood — you only need around 2–3mm of exposed wick. Always let the wax melt to the edges on your first burn to avoid tunnelling, and keep your candle away from pets, draughts, and anything flammable (yes, that includes your ex’s hoodie). Never leave a candle burning unattended — no matter how good it smells.

  • What if I want something really rude or sweary?

    You’re in the right place. I’m absolutely open to rude, sweary, or wildly inappropriate designs — just be clear on the vibe, and we’ll keep it fun. The only thing I won’t do is anything hateful, discriminatory, or illegal (obvs). If it’s cheeky or NSFW and you’re proud of it, let’s make it.on goes here